Privacy Policy

1. Introduction

OnSeason Storage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our storage management platform and related services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name, email address, and phone number
• Billing address and payment information for annual subscription processing
• Delivery and pickup addresses
• Username and password
• Profile information and preferences
• Item descriptions and inventory details
• Communication preferences

Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Log information (IP address, browser type, access times) - standard server logs for security and troubleshooting
• Session cookies - necessary for the website to function and keep you logged in
• GPS coordinates for addresses - latitude and longitude when you enter addresses using Google Maps autocomplete

We do not use analytics tracking, advertising cookies, or third-party tracking technologies.

Pickup and Delivery Operations Data

When you schedule container pickup or delivery, we collect additional information necessary to provide these services:

• Pickup and delivery addresses with GPS coordinates
• Time and date of scheduled pickups and deliveries
• Photos of containers documenting damage or condition issues (when necessary)
• Optional notes about delivery instructions or special requirements

If you provide additional information such as gate codes, delivery preferences, or special instructions in the notes field, we will store that information to fulfill your service request.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our storage and transport services
• Process annual subscription payments and delivery fees
• Schedule and coordinate container pickups and deliveries
• Send transactional notifications (pickup confirmations, driver en route alerts, delivery confirmations)
• Respond to your questions and provide customer support
• Maintain your inventory and container records
• Detect, prevent, and address technical issues
• Protect against fraudulent or illegal activity
• Comply with legal obligations

We do not use your information for advertising, marketing analytics, or selling to third parties.

4. SMS and Text Message Communications

By providing your phone number and using our pickup and delivery services, you consent to receive text messages (SMS) from OnSeason Storage regarding:

• Pickup and delivery appointment reminders and notifications
• Driver en route notifications
• Service updates and status changes
• Transactional messages related to your storage service

Message and data rates may apply. You can opt-out of non-essential SMS messages at any time by replying STOP. However, certain transactional messages related to scheduled pickups and deliveries cannot be opted out of while you maintain active service.

We use Twilio as our SMS service provider, and your phone number and message data will be processed in accordance with their privacy practices.

5. Photo and Condition Documentation

To protect both you and our company, we may collect photos and visual documentation during pickup and delivery operations, including:

• Photos of containers before pickup (to document condition)
• Photos of delivery locations and completed deliveries
• Photos documenting any pre-existing damage or concerns
• Photos used for quality assurance and dispute resolution

These photos are stored securely and used only for service delivery, quality assurance, and resolving any disputes about container condition or delivery completion.

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We use third-party service providers who process data on our behalf to provide our services:

• Payment processing: Stripe - You enter payment information directly into Stripe's secure forms. We do not store your full credit card information on our servers.
• Email delivery: Mandrill - We send your email address and message content to Mandrill to deliver transactional emails (appointment confirmations, notifications, etc.)
• SMS delivery: Twilio - We send your phone number and message content to Twilio to deliver text message notifications about pickups and deliveries.
• Cloud infrastructure: DigitalOcean - Our application and database are hosted on DigitalOcean's secure servers.

These service providers are contractually obligated to protect your information and use it only to provide services to us. We do not use analytics providers or advertising services.

Storage Facility Providers

We store your containers at third-party climate-controlled storage facilities (including Public Storage locations). While your items remain in storage, they are subject to the physical security and environmental controls of these facilities. We do not share your personal information with these facilities beyond what is necessary to maintain our rental agreements.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy. We may also retain and use your information to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

When we no longer need to use your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Account Information

You can update, correct, or delete your account information at any time by logging into your account settings or contacting us.

Communications

You can manage your notification preferences (email and SMS) in your account settings. However, certain transactional messages related to your active service (pickup confirmations, delivery notifications) cannot be disabled while you maintain an active subscription.

Cookies

We only use essential session cookies that are necessary for the website to function and keep you logged in. We do not use tracking cookies, advertising cookies, or analytics cookies. Disabling cookies will prevent you from using our service.

Data Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell personal information to third parties.

9. Children's Privacy

Our Service is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: